faq – Frequently Asked Questions
Are these pictures real?
All of my pictures are 100% real. I have cleaned up the odd dust speck, sharpened the pictures to improve them for larger printing and to give you the highest quality print but nothing has been added, deleted or colourized. Whatever nature has decided to produce is what is captured in my prints.
How limited are these prints?
The matted prints and smaller metal prints are unlimited and metal prints over 16×20 in size are limited edition prints and restricted to a maximum printing of only 250. There will be no second runs or other printing to preserve the unique nature of these high quality prints. Each print is signed and numbered.
What method of payment do you accept?
We accept VISA, Mastercard, AMEX, Discover, Echecks and of course Paypal accounts.
Are my payments secure?
All payments are processed through Paypal. We do not see any of your financial information and do not handle or have access to customer’s credit card numbers. Payments are processed through Paypals secure service and notification is sent to us that your order has been purchased and payment has been made.
What is Paypal?
Founded in 1998, PayPal, an eBay Company, enables any individual or business with an email address to securely, easily and quickly send and receive payments online. PayPal’s service builds on the existing financial infrastructure of bank accounts and credit cards and utilizes the world’s most advanced proprietary fraud prevention systems to create a safe, global, real-time payment solution.
PayPal has quickly become a global leader in online payment solutions with 100 million account members worldwide. Available in 103 countries and regions around the world, buyers and sellers on eBay, online retailers, online businesses, as well as traditional offline businesses are transacting with PayPal.
How long until I can expect my prints?
Once we have received confirmation of your purchase we begin processing your prints immediately. All orders are shipped through Canada Post and should arrive within 7 to 14 business days.
Are the sizes on the site the only ones you supply?
No I can supply many different sizes and configurations. There are so many different options it is difficult to cover every possible style on my website. If there is something in particular that you want email me and we can see if I can accommodate you and determine a price for your custom work. Do to the nature of custom work I can only offer a 50% money back guarantee on these pieces.
Where do you ship to?
Currently we ship anywhere in North America
Is my email and information private?
If you email us or place an order with us your email address will not be added to any commercial or spam mailing lists. Your privacy is paramount to us and we take great care to protect it.
Can I return a print?
Our costumers satisfaction is of prime importance. If you are not happy with your print once you received it we offer a 100% refund on your purchase within 30 days if we receive the print back in its original packaging. If you receive your print and it is damaged in anyway we will provide you with a replacement print. The original print will have to be returned to us before a replacement will be issued.
Why does my print look different than the online print?
There may be subtle changes in colors of prints shown on this web site due to the different monitor settings, and computer hardware and setting on various machines. Great care has been taken with all the prints available to offer the highest quality and truest representation on this site. If you have questions or concerns about this please drop me an email
Can I sell your prints in our retail outlet?
Yes and no. Any pictures purchased from this site are for the limited use of the purchaser and may not be resold. However, if you would like to display and sell my prints in your retail location I would be happy to discuss a supplier arrangement. Please send me an email with your contact information and we will contact you to discuss terms. If you would like to use any of my prints for commercial or promotional materials please drop me an email and terms and fees can be discussed.
Copyright and Trademarks
Prairie Fire Photography, this web site and all pictures are protected by copyright. All prints are protected by copyright and can not be reproduce, copied or resold without the permission from the owner and photographer Craig Hilts.
If we have not cover a question that you might have send us an email and we would be happy to answer your question for you.